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**Please note all TITIN packages will be sent signature required at delivery.
RETURN INFORMATION GovX and TITIN strive to provide the best customer service possible. TITIN merchandise can be returned for a full refund within 30 days of the delivery date, provided the product is in new, unused condition. If you need to return an item you ordered with GovX.com, contact one of our Customer Support Team members at 888-468-5511 to obtain a Return Authorization Number and return the item within 30 days of delivery *(Do not contact manufacturer directly. All returns must be processed through GovX). ALL RETURNS MUST HAVE A RETURN AUTHORIZATION NUMBER that can only be provided by contacting Govx.com at 888-468-5511 or by emailing us at firstname.lastname@example.org. *Keep the following guidelines in mind: (i) all items must be returned in new, unused condition, and will undergo quality checks. All product packaging materials--including boxes, manuals, warranty cards, instructions, tags, and any other materials in the original shipment--must be returned with your returned item(s), (ii) our return policy is subject to each Manufacturer-Partner"s individual return policy, which may vary from the GovX policy, in which case, the Manufacturer-Partner"s policy prevails (See TITIN RETURN INFORMATION below), and, (iii) we do not cover postage expense on returned items unless there are special circumstances which will be explained when you call us to arrange for your return. TITIN RETURN INFORMATION All returns must have a return authorization number. We recommend selecting a trackable shipping method and keeping the tracking information for your records until the return/exchange is complete. Refunds/exchanges can take up to 3-4 weeks or sooner. Shipping charges are not refundable. We do not accept COD deliveries. If possible, use the original shipping package for returns and exchanges. EXCHANGES We do not process exchanges. To exchange an item, please return the item pursuant to the Return Authorization number and instructions you obtain from us, and place a new order on GovX.com.
Flexible gel inserts can be heated or frozen to provide muscle therapy for 20-25 minutes. Even frozen, the gel inserts retain their flexibility. Some customers choose to buy a second set of Waterproof Iso-Gel inserts to keep in a cooler or freezer for post workout recovery. Layered across your upper body’s major muscles, the soft, pliable Waterproof Iso-Gel inserts allow for full mobility during workouts and are an excellent way to “preload” or warm up for a game.
Cooling Instructions: Insert gels into a clean, sealed bag and place in freezer for at least 2 hours. Gels can be stored in freezer until ready to use. Gels will remain flexible when frozen.
Heating Instructions: Microwave each individual gel pad for 15-20 seconds per side. Remove carefully from microwave as gels may be extremely hot. Total heating time not to exceed 40 seconds per gel pad. Gels should be warm to the touch not Hot. Overheating can cause severe burns.
To clean the 8 pound gels, we recommend the following:
*14 Gel pieces and weighs approximately 8lbs.