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Diamondback products are designed to embrace the ride. Diamondback stands behind the quality and craftsmanship of all their products, but realizes that sometimes there are unforeseen problems. When these arise Diamondback's primary goal is to get you safely back on the road. Damages from abuse, normal wear and tear, and neglect are not covered by warranty. Nor are damages that do not affect the functionality or safety of your bike. However, if your bike has a manufacturing defect that is covered by their warranty, they are committed to providing prompt, courteous, and effective customer service. You can start the warranty process at https://www.diamondback.com/support-warranty or call Diamondback at 1-800-251-8435.
RETURN INFORMATION GovX and Diamondback Bicycles strive to provide the best customer service possible. Diamondback Bicycles merchandise can be returned for a full refund within 7 days of the delivery date, provided the product is unopened. If you need to return an item you ordered with GovX.com, contact one of our Customer Support Team members at 888-468-5511 to obtain a Return Authorization Number and return the item within 7 days of delivery. *(Do not contact manufacturer directly. All returns must be processed through GovX). ALL RETURNS MUST HAVE A RETURN AUTHORIZATION NUMBER that can only be provided by contacting Govx.com at 888-468-5511 or by emailing us at email@example.com. *Keep the following guidelines in mind: (i) all items must be returned in new, unused condition, and will undergo quality checks. All product packaging materials--including boxes, manuals, warranty cards, instructions, tags, and any other materials in the original shipment--must be returned with your returned item(s), (ii) our return policy is subject to each Manufacturer-Partner's individual return policy, which may vary from the GovX policy, in which case, the Manufacturer-Partner's policy prevails (See Diamondback RETURN INFORMATION below), and, (iii) we do not cover postage expense on returned items unless there are special circumstances which will be explained when you call us to arrange for your return. Diamondback Bicycles RETURN INFORMATION All returns must have a return authorization number. We recommend selecting a trackable shipping method and keeping the tracking information for your records until the return/exchange is complete. Refunds/exchanges can take up to 3-4 weeks or sooner. Shipping charges are not refundable. We do not accept COD deliveries. If possible, use the original shipping package for returns and exchanges. EXCHANGES We do not process exchanges. To exchange an item, please return the item pursuant to the Return Authorization number and instructions you obtain from us, and place a new order on GovX.com.
The Airen 2 endurance road bike was built for the woman who wants to be comfortable on every ride, whether it’s completing the summer’s big century, joining a local cause ride or just going for a casual spin with friends. The aluminum frame fits like a custom bike, due to its Enhanced Performance Geometry. EPG allows you to sit a bit more upright than on a race bike, taking some of the strain off your neck and lower back. But don’t let that comfort fool you into thinking this bike is sluggish. It’s outfitted with a full Shimano Ultegra parts group, a responsive carbon fork, and new for this year: disc brakes! With HED wheels and Michelin tires rounding it out, the Airen 2 is a road bike that will serve up mile after mile of sensible performance.