Diamondback products are designed to embrace the ride. Diamondback stands behind the quality and craftsmanship of all their products, but realizes that sometimes there are unforeseen problems. When these arise Diamondback's primary goal is to get you safely back on the road. Damages from abuse, normal wear and tear, and neglect are not covered by warranty. Nor are damages that do not affect the functionality or safety of your bike. However, if your bike has a manufacturing defect that is covered by their warranty, they are committed to providing prompt, courteous, and effective customer service. You can start the warranty process at https://www.diamondback.com/support-warranty or call Diamondback at 1-800-251-8435.
RETURN INFORMATION GovX and Diamondback Bicycles strive to provide the best customer service possible. Diamondback Bicycles merchandise can be returned for a full refund within 7 days of the delivery date, provided the product is unopened. If you need to return an item you ordered with GovX.com, contact one of our Customer Support Team members at 888-468-5511 to obtain a Return Authorization Number and return the item within 7 days of delivery. *(Do not contact manufacturer directly. All returns must be processed through GovX). ALL RETURNS MUST HAVE A RETURN AUTHORIZATION NUMBER that can only be provided by contacting Govx.com at 888-468-5511 or by emailing us at firstname.lastname@example.org. *Keep the following guidelines in mind: (i) all items must be returned in new, unused condition, and will undergo quality checks. All product packaging materials--including boxes, manuals, warranty cards, instructions, tags, and any other materials in the original shipment--must be returned with your returned item(s), (ii) our return policy is subject to each Manufacturer-Partner's individual return policy, which may vary from the GovX policy, in which case, the Manufacturer-Partner's policy prevails (See Diamondback RETURN INFORMATION below), and, (iii) we do not cover postage expense on returned items unless there are special circumstances which will be explained when you call us to arrange for your return. Diamondback Bicycles RETURN INFORMATION All returns must have a return authorization number. We recommend selecting a trackable shipping method and keeping the tracking information for your records until the return/exchange is complete. Refunds/exchanges can take up to 3-4 weeks or sooner. Shipping charges are not refundable. We do not accept COD deliveries. If possible, use the original shipping package for returns and exchanges. EXCHANGES We do not process exchanges. To exchange an item, please return the item pursuant to the Return Authorization number and instructions you obtain from us, and place a new order on GovX.com.
This bike is a perfect fit for girls who love riding over all terrain: from the sidewalk to dirt trails, the Lustre 20 brings smiles everywhere she dares to pedal. This aluminum machine is lightweight yet tough enough to handle the bumps and bruises that are sure to come, and has six speeds to tackle ups and downs on the way. With easy-to-pull handbrakes, wide tires, and a squishy suspension fork, she’ll stay in control when the trail or sidewalk gets bumpy. The Lustre 20 comes in purple.