Diamondback products are designed to embrace the ride. Diamondback stands behind the quality and craftsmanship of all their products, but realizes that sometimes there are unforeseen problems. When these arise Diamondback's primary goal is to get you safely back on the road. Damages from abuse, normal wear and tear, and neglect are not covered by warranty. Nor are damages that do not affect the functionality or safety of your bike. However, if your bike has a manufacturing defect that is covered by their warranty, they are committed to providing prompt, courteous, and effective customer service. You can start the warranty process at https://www.diamondback.com/support-warranty or call Diamondback at 1-800-251-8435.
This product requires a signature upon delivery.
No returns will be accepted on this item unless it is a warranty issue.
The Tess 24 is aimed at growing girls who want nothing more than to ride their bikes in the dirt. Based around a durable steel frame, this bike has all the features of a full-size mountain bike with more maneuverable 24” wheels. 21 speeds, strong brakes, and a suspension fork make this a bike that can go anywhere, too. Whether the plan is to stay around the neighborhood or explore further into the woods, the Tess 24 is up to the task.