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Skullcandy wants to solve any warranty issues. Here's a summary of how the process works: 1. Submit a Warranty Claim by visiting http://warranty.skullcandy.com/ 2. Receive an email with shipping instructions. 3. Send in your Skullcandy product. 4. Receive a package with your replacement product. Skullcandy can be reached at firstname.lastname@example.org or (888) 697 – 5855
RETURN INFORMATION GovX and Skullcandy strive to provide the best customer service possible. Skullcandy merchandise can be returned for a full refund within 30 days of the delivery date, provided the product is in new, unused condition. If you need to return an item you ordered with GovX.com, contact one of our Customer Support Team members at 888-468-5511 to obtain a Return Authorization Number and return the item within 30 days of delivery *(Do not contact manufacturer directly. All returns must be processed through GovX). ALL RETURNS MUST HAVE A RETURN AUTHORIZATION NUMBER that can only be provided by contacting Govx.com at 888-468-5511 or by emailing us at email@example.com. *Keep the following guidelines in mind: (i) all items must be returned in new, unused condition, and will undergo quality checks. All product packaging materials--including boxes, manuals, warranty cards, instructions, tags, and any other materials in the original shipment--must be returned with your returned item(s), (ii) our return policy is subject to each Manufacturer-Partner"s individual return policy, which may vary from the GovX policy, in which case, the Manufacturer-Partner"s policy prevails (See SKULLCANDY RETURN INFORMATION below), and, (iii) we do not cover postage expense on returned items unless there are special circumstances which will be explained when you call us to arrange for your return. SKULLCANDY RETURN INFORMATION All returns must have a return authorization number. We recommend selecting a trackable shipping method and keeping the tracking information for your records until the return/exchange is complete. Refunds/exchanges can take up to 3-4 weeks or sooner. Shipping charges are not refundable. We do not accept COD deliveries. If possible, use the original shipping package for returns and exchanges. EXCHANGES We do not process exchanges. To exchange an item, please return the item pursuant to the Return Authorization number and instructions you obtain from us, and place a new order on GovX.com.
Power On/Off: Press and hold the round button on the right ear cup. An LED light will flash purple when the power is on. Repeat to turn off.
Wireless Pairing: Stream your music from any Bluetooth® enabled device.
Hours of Listening: The rechargeable battery provides up to 15 hours of music when fully charged.
Supreme Sound™: Hesh 2 Wireless features Supreme Sound™ technology producing attacking, powerful bass; warm, natural vocals; and precision highs.
Hours of Comfort: Soft synthetic leather ear cushions provide endless comfort for your longest playlists.
Built for Everyday: The flexible headband features a metal understructure that can withstand the punishment of everyday use.
Control Calls and Music: On-board +/- buttons let you adjust volume and choose songs. Answer and place calls on hold with the round power button.
Battery Status and Charging: Behind the left ear cup is a micro USB port for charging. An LED indicator will blink red when the battery is at 10%.
Backup Cable: Activate wired listening using the backup cable.