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Skullcandy wants to solve any warranty issues. Here's a summary of how the process works: 1. Submit a Warranty Claim by visiting http://warranty.skullcandy.com/ 2. Receive an email with shipping instructions. 3. Send in your Skullcandy product. 4. Receive a package with your replacement product. Skullcandy can be reached at firstname.lastname@example.org or (888) 697 – 5855
RETURN INFORMATION GovX and Skullcandy strive to provide the best customer service possible. Skullcandy merchandise can be returned for a full refund within 30 days of the delivery date, provided the product is in new, unused condition. If you need to return an item you ordered with GovX.com, contact one of our Customer Support Team members at 888-468-5511 to obtain a Return Authorization Number and return the item within 30 days of delivery *(Do not contact manufacturer directly. All returns must be processed through GovX). ALL RETURNS MUST HAVE A RETURN AUTHORIZATION NUMBER that can only be provided by contacting Govx.com at 888-468-5511 or by emailing us at email@example.com. *Keep the following guidelines in mind: (i) all items must be returned in new, unused condition, and will undergo quality checks. All product packaging materials--including boxes, manuals, warranty cards, instructions, tags, and any other materials in the original shipment--must be returned with your returned item(s), (ii) our return policy is subject to each Manufacturer-Partner"s individual return policy, which may vary from the GovX policy, in which case, the Manufacturer-Partner"s policy prevails (See SKULLCANDY RETURN INFORMATION below), and, (iii) we do not cover postage expense on returned items unless there are special circumstances which will be explained when you call us to arrange for your return. SKULLCANDY RETURN INFORMATION All returns must have a return authorization number. We recommend selecting a trackable shipping method and keeping the tracking information for your records until the return/exchange is complete. Refunds/exchanges can take up to 3-4 weeks or sooner. Shipping charges are not refundable. We do not accept COD deliveries. If possible, use the original shipping package for returns and exchanges. EXCHANGES We do not process exchanges. To exchange an item, please return the item pursuant to the Return Authorization number and instructions you obtain from us, and place a new order on GovX.com.
Bluetooth Wireless: Whether you’re walking down the street or gaming on the couch, Bluetooth functionality makes it possible to take your audio anywhere you go. Wireless freedom also means no tangling cords and makes for easy storage when you’re done listening.
6-Hour Battery Life: Enjoy the comfort and sound of your earbuds for a full 6 hours, without having to worry about recharging. Carefree listening is yours wherever you choose to take your soundtrack.
Removable Flex-Collar: Unlike other bulky and stiff products on the market, this low-profile collar is made of moldable plastic that gently hugs your neck, and can be removed entirely if you prefer. Use the notches in the collar or the provided “S” clip to adjust for the perfect fit or keep cables secure in place.
OnBoard Mic/Remote: Take calls and navigate your playlists with the easily located microphone and remote just under the left earbud. Use the + and - buttons to adjust volume or switch up music tracks. Press the middle button to answer/end calls or play/pause the music.
Off-Axis Technology: No ear canal is a perfect circle, so why should your buds be? The Smokin’ Buds 2 feature an angled and oval-shaped nozzle that aligns better with the natural shape of the ear, improving comfort and noise isolation.
Supreme Sound: Experience attacking bass, crisp vocals and precision highs, so you can hear your music with the highest quality possible.