Mizu backs all of their stainless steel containers with a Lifetime Warranty against manufacturer’s defects. Scratches and dents from dropping or normal use that do not affect the use or safety of the bottle do not qualify for this warranty. Please note that the paint and graphics on your stainless steel container can be chipped and scratched from normal abrasion, impacts, or repeated runs through the dishwasher, and this is not a defect. Our one-year warranty for the paint and graphics covers only peeling and flaking due to manufacturer’s defects. The Mizu glass products do not come with a Lifetime Warranty and instead have a one-year warranty against manufacturer’s defects. Mizu uses borosilicate glass, which is more durable than regular glass, and all of their glass products are dishwasher and microwave safe. But remember, it is still glass and will break if dropped or mishandled. Breakage from dropping or mishandling Mizu’s glass products will not be covered under warranty. Mizu is proud of their product quality and stand behind what they make, but they will not replace products that show signs of excessive abuse or misuse. For more information or to start the warranty process please visit http://mizulife.com/pages/warranty-returns
No returns will be accepted on this item unless it is a warranty issue.
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