Our quintessential lumbar pack created the category 35 years ago and delivers with a robust design capable of stashing all of the essentials from street to trail.
Most Mountainsmith products are covered by a Lifetime Warranty against materials and workmanship defects. There is a limited 1 year warranty only on their wheeled pieces. All warranty returns must be accompanied by a return authorization number (RA #). Products found to be defective will be repaired or replaced at their discretion and Mountainsmith reserves the right to make all determinations as to the use of this policy. Products failing due to normal wear and tear, abuse, accident, critters, or natural breakdown of materials over extended use and time will be repaired for a nominal fee. Mountainsmith will not repair product requiring a fee unless approved. To submit a warranty claim or send an item for repair please contact the Mountainsmith warranty department at 800.551.5889 for a return authorization number. To ship items in for warranty, you can use any carrier you want but ALL items must be addressed as: Mountainsmith Attn: Warranty, RA# 701 Pine Ridge Rd. Unit#3 Golden, Colorado 80403 The RA# must be written in plain sight on the outside of the box – keep track of this as it is how they keep track of your item. Please label areas for repair on pack with a piece of tape and include a short note detailing what is broken on the pack. Turn around time for warranty items can be up to 6 weeks but we try to move things along faster than this. Please feel free to call Mountainsmith with any questions at 800.551.5889. Spare Parts are available for new and old Mountainsmith products, please feel free to email Mountainsmith at firstname.lastname@example.org or call them directly at 800.551.5889.
RETURN INFORMATION GovX and Mountainsmith strive to provide the best customer service possible. Mountainsmith merchandise can be returned for a full refund within 14 days of the delivery date, provided the product is in new, unused condition. If you need to return an item you ordered with GovX.com, contact one of our Customer Support Team members at 888-468-5511 to obtain a Return Authorization Number and return the item within 14 days of delivery. *(Do not contact manufacturer directly. All returns must be processed through GovX). ALL RETURNS MUST HAVE A RETURN AUTHORIZATION NUMBER that can only be provided by contacting Govx.com at 888-468-5511 or by emailing us at email@example.com. *Keep the following guidelines in mind: (i) all items must be returned in new, unused condition, and will undergo quality checks. All product packaging materials--including boxes, manuals, warranty cards, instructions, tags, and any other materials in the original shipment--must be returned with your returned item(s), (ii) our return policy is subject to each Manufacturer-Partner's individual return policy, which may vary from the GovX policy, in which case, the Manufacturer-Partner's policy prevails (See MOUNTAINSMITH RETURN INFORMATION below), (iii) we do not cover postage expense on returned items unless there are special circumstances which will be explained when you call us to arrange for your return, and (iv) the item must be returned in it's original packaging. MOUNTAINSMITH RETURN INFORMATION All returns must have a return authorization number. We recommend selecting a trackable shipping method and keeping the tracking information for your records until the return/exchange is complete. Refunds/exchanges can take up to 3-4 weeks or sooner. Shipping charges are not refundable. We do not accept COD deliveries. If possible, use the original shipping package for returns and exchanges. EXCHANGES We do not process exchanges. To exchange an item, please return the item pursuant to the Return Authorization number and instructions you obtain from us, and place a new order on GovX.com.
The lumbar pack that helped start the craze in the 80s, the Tour pack lives on in its modern incarnation as a favorite of hikers and outdoor-minded travelers. With a broad swath of versatile uses, this pack tends to become a cherished possession in every outdoor enthusiast’s gear closet. However, it does not stay there long as it gets used daily as a hiking pack, disc golf bag, messenger bag, office briefcase, carry on travel solution, diaper bag, and whatever you can think of. Built with ultra-durable CORDURA® fabric, the Tour lumbar pack will become your outdoor security blanket as it logs hundreds of thousands of miles adventuring with you around the world.
Though the design honors the 35+ year history of this waist pack and has not changed much in shape, modern features make this version of the Tour the best yet. Features now include a tuck away waist belt for messenger style carry, removable shoulder strap, traditional front panel bungee, Strapette compatibility (sold separately), interior tablet sleeve, smart phone compatible waist belt pocket, ridged EVA back panel padding with stash pocket, side water bottle holders, hanging inner sanctum pocket, zippered front panel pocket with key clip, bottom compression straps, and a headphone port. We have heard this product used for just about anything. Where will this fanny pack take you?
To bring you peace of mind for your backcountry investment, Mountainsmith offers a lifetime warranty on their products. If you have had a Tour pack in your lifetime, you already know how useful it can be. If not, what are you waiting for?