One-year Limited Warranty BRAVEN LC warrants that the retail purchased BRAVEN-branded hardware product herein is free of material defects in materials and workmanship (defects) that result in the product failure under normal consumer conditions for the Warranty Period, and under to the following conditions: This limited hardware warranty extends only to the original product purchaser (Consumer), and is not assignable or transferable to any subsequent purchaser or user. Consumer must provide proof of original purchase of the product by a dated itemized receipt to be eligible for this limited warranty. Consumer must notify BRAVEN to obtain a Return Material Authorization ("RMA") and return the defective product together with the proof of purchase to BRAVEN. The RMA number should be clearly written on the outside of the package containing the product being sent to BRAVEN. BRAVEN will not accept a return that does not have a RMA number on the outer packaging. Consumer shall bear the cost of shipping the Product to BRAVEN. BRAVEN shall bear the cost of shipping the product back to the Consumer after the completion of service under this limited warranty. Any Product returned to BRAVEN without an RMA or proof of purchase will be returned to Consumer at Consumer's cost. The limited warranty is only applicable in the country where the product was purchased from an authorized retailer/reseller and excludes any product that has not been purchased as new. BRAVEN’s sole and exclusive responsibility under this warranty will be to replace the defective Product during the one (1) year limited warranty period so that it performs in accordance with the accompanying documentation on the date of your initial purchase. Your BRAVEN unit will be tested upon its arrival for the defects expressed in your RMA form. If we find that your unit has no defect and is working, we will be shipping your original unit back to the address you have provided. Any replacement may be, at the option of BRAVEN, a new or remanufactured Product. Warranty replacements for custom logo products are not guaranteed to have the same logo decoration. Your RMA number is valid for 60 days. If you do not return your defective product within 60 days you will need to place an additional warranty request to receive a new RMA number. The limited warranty does not apply to: Damage caused by normal wear and tear, abnormal use or conditions, misuse, neglect, abuse, accident, improper handling or storage, defects or damages resulting from service, testing, adjustment, installation, maintenance, alteration, including without limitation, software changes, or modification in any way by someone other than BRAVEN, improper use of any electrical source, undue physical or electrical stress, operator error, non-compliance with instructions or other acts which are not the fault of BRAVEN, including damage or loss during shipment or transit. Damage from external causes such as floods, storms, fires, sand, dirt, earthquakes, an Act of God, exposure to sunlight, weather, moisture, heat, vibration or corrosive environments, electrical surges, battery leakage, theft, or damage caused by the connection to other products not recommended for interconnection. Any Product that has had its serial number altered, defaced or removed, shows evidence of tampering, has non-conforming or non-BRAVEN housing or casing, or has damage caused by the equipment with which the product is used. Any defect occurring after the expiration of the Warranty Period, or occurring due to use not in accordance with the documentation. BRAVEN does not warrant uninterrupted or error-free operation of the product, and is not under any obligation to support the product for all operating environments. Any Product determined by BRAVEN to be warranty-expired, warranty-void or not in need of repair will be subject to a minimum non-refundable diagnostic and handling fee. In the event that the Consumer fails to make the payment, BRAVEN may, at its sole discretion, dispose of the product without notice and liability to the Consumer. BRAVEN is not responsible for additional BRAVEN accessories or parts that are sent back to us with their defective speaker. Subject to any non-excludable limit under applicable law, the maximum liability under this limited warranty is the original price paid for the Product (excluding any shipping and additional charges). BRAVEN and its affiliated companies will not be liable for any other losses or damage unless liability is non-excludable under applicable law. The remedy stated is the Consumer’s exclusive remedy for breach of warranty. Any action or lawsuit for breach of this limited warranty must be commenced within eighteen (18) months following the original purchase of the product or within the limitation period under applicable law. For more information or to start the warranty process please visit https://www.braven.com/warranty
RETURN INFORMATION GovX and Incipio strive to provide the best customer service possible. Incipio merchandise can be returned for a full refund within 30 days of the delivery date, provided the product is in new, unused condition. If you need to return an item you ordered with GovX.com, contact one of our Customer Support Team members at 888-468-5511 to obtain a Return Authorization Number and return the item within 30 days of delivery*(Do not contact manufacturer directly. All returns must be processed through GovX). ALL RETURNS MUST HAVE A RETURN AUTHORIZATION NUMBER that can only be provided by contacting Govx.com at 888-468-5511 or by emailing us at firstname.lastname@example.org. *Keep the following guidelines in mind: (i) all items must be returned in new, unused condition, and will undergo quality checks. All product packaging materials--including boxes, manuals, warranty cards, instructions, tags, and any other materials in the original shipment--must be returned with your returned item(s), (ii) our return policy is subject to each Manufacturer-Partner"s individual return policy, which may vary from the GovX policy, in which case, the Manufacturer-Partner"s policy prevails (See INCIPIO RETURN INFORMATION below), and, (iii) we do not cover postage expense on returned items unless there are special circumstances which will be explained when you call us to arrange for your return. INCIPIO COMPANY INFORMATION All returns must have a return authorization number. We recommend selecting a trackable shipping method and keeping the tracking information for your records until the return/exchange is complete. Refunds/exchanges can take up to 3-4 weeks or sooner. Shipping charges are not refundable. We do not accept COD deliveries. If possible, use the original shipping package for returns and exchanges. EXCHANGES We do not process exchanges. To exchange an item, please return the item pursuant to the Return Authorization number and instructions you obtain from us, and place a new order on GovX.com.
The Braven Balance is the ideal combination of portability, durability, and powerful sound. Take advantage of Boost Mode, which immediately pushes the Balance to full power for your outdoor listening needs.