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The big bear rules the forest!
Diamondback products are designed to embrace the ride. Diamondback stands behind the quality and craftsmanship of all their products, but realizes that sometimes there are unforeseen problems. When these arise Diamondback's primary goal is to get you safely back on the road. Damages from abuse, normal wear and tear, and neglect are not covered by warranty. Nor are damages that do not affect the functionality or safety of your bike. However, if your bike has a manufacturing defect that is covered by their warranty, they are committed to providing prompt, courteous, and effective customer service. You can start the warranty process at https://www.diamondback.com/support-warranty or call Diamondback at 1-800-251-8435.
RETURN INFORMATION GovX and Diamondback Bicycles strive to provide the best customer service possible. Diamondback Bicycles merchandise can be returned for a full refund within 7 days of the delivery date, provided the product is unopened. If you need to return an item you ordered with GovX.com, contact one of our Customer Support Team members at 888-468-5511 to obtain a Return Authorization Number and return the item within 7 days of delivery. *(Do not contact manufacturer directly. All returns must be processed through GovX). ALL RETURNS MUST HAVE A RETURN AUTHORIZATION NUMBER that can only be provided by contacting Govx.com at 888-468-5511 or by emailing us at email@example.com. *Keep the following guidelines in mind: (i) all items must be returned in new, unused condition, and will undergo quality checks. All product packaging materials--including boxes, manuals, warranty cards, instructions, tags, and any other materials in the original shipment--must be returned with your returned item(s), (ii) our return policy is subject to each Manufacturer-Partner's individual return policy, which may vary from the GovX policy, in which case, the Manufacturer-Partner's policy prevails (See Diamondback RETURN INFORMATION below), and, (iii) we do not cover postage expense on returned items unless there are special circumstances which will be explained when you call us to arrange for your return. Diamondback Bicycles RETURN INFORMATION All returns must have a return authorization number. We recommend selecting a trackable shipping method and keeping the tracking information for your records until the return/exchange is complete. Refunds/exchanges can take up to 3-4 weeks or sooner. Shipping charges are not refundable. We do not accept COD deliveries. If possible, use the original shipping package for returns and exchanges. EXCHANGES We do not process exchanges. To exchange an item, please return the item pursuant to the Return Authorization number and instructions you obtain from us, and place a new order on GovX.com.
**Shipping Information: Currently, this item doesn’t ship to APO/FPO or PO Box addresses. We’re very sorry for this inconvenience.**
El Oso Grande is, like its namesake, surprisingly quick and nimble for its size. This big bear may look like a lumbering beast, but after a few pedal strokes it’s apparent that the bike is a trail-capable adventure machine. We designed El Oso Grande around a rigid platform to shave pounds and let the gigantic tires take care of the suspension—something they do quite well. With hydroformed aluminum tubes, the frame and fork allow an amazingly nimble ride. A SRAM X5 2×10 drivetrain has a gear for any trail, and hydraulic disc brakes provide excellent modulation and stopping power. And how could we forget about the tires: they’re five inches wide. Able to be comfortably ridden with PSI in the low teens, El Oso Grande digs its claws in and doesn’t let go. Whether you’re bikepacking, riding in deep sand and snow, or just enjoying the excess traction on normal trails, this bike is prepared!
6061-T6 aluminum frame/fork with hydroformed tubes, 1.5" tapered machined headtube, fits up to 26x5" tire
SRAM X5 10speed rear derailleur and FSA double chainring crank give you 20 speeds to choose from
Hydraulic disc brakes help you stop well in varied conditions
DB El Oso Custom rigid fork with 15mm thru-axle
26x 4.9" tires are wide enough to keep you going where other bikes give up