Deuter USA, Inc. warrants its products against defects in materials and workmanship for the lifetime of the product. This warranty does not cover the damage caused by extreme use, improper care, or the natural breakdown of material over time. If a product is deemed defective, Deuter will repair or replace it. Because Deuter does not sell direct to consumers, monetary refund or credit is not possible. If damages are not covered under warranty, Deuter offers repair services. Charges for repairs will be figured at time of evaluation. Please note that Deuter USA, Inc. does not warrant or offer repair service on any products that are sold and purchased through online auction sites. For additional information concerning warranty, parts, or repairs please contact our warranty department via email firstname.lastname@example.org. If you believe your Deuter product is defective, please follow this link: http://blog.deuterusa.com/about-deuterusa/warranty
RETURN INFORMATION GovX and Deuter strive to provide the best customer service possible. Deuter merchandise can be returned for a full refund within 30 days of the delivery date, provided the product is in new, unused condition. If you need to return an item you ordered with GovX.com, contact one of our Customer Support Team members at 888-468-5511 to obtain a Return Authorization Number and return the item within 30 days of delivery*(Do not contact manufacturer directly “ All returns must be processed through GovX). ALL RETURNS MUST HAVE A RETURN AUTHORIZATION NUMBER that can only be provided by contacting Govx.com at 888-468-5511 or by emailing us at email@example.com. *Keep the following guidelines in mind: (i) all items must be returned in new, unused condition, and will undergo quality checks. All product packaging materials--including boxes, manuals, warranty cards, instructions, tags, and any other materials in the original shipment--must be returned with your returned item(s), (ii) our return policy is subject to each Manufacturer-Partners individual return policy, which may vary from the GovX policy, in which case, the Manufacturer-Partners policy prevails (See DEUTER RETURN INFORMATION below), and, (iii) we do not cover postage expense on returned items unless there are special circumstances which will be explained when you call us to arrange for your return. DEUTER INFORMATION All returns must have a return authorization number. We recommend selecting a trackable shipping method and keeping the tracking information for your records until the return/exchange is complete. Refunds/exchanges can take up to 3-4 weeks or sooner. Shipping charges are not refundable. We do not accept COD deliveries. If possible, use the original shipping package for returns and exchanges. EXCHANGES We do not process exchanges. To exchange an item, please return the item pursuant to the Return Authorization number and instructions you obtain from us, and place a new order on firstname.lastname@example.org.
Athletic, sleek and spacious pack for any hiking, trekking or mountaineering outing. With its minimal weight, the purist design and ergonomic, the rucksack offers lightweight, yet reliable comfort.