FORWARD THINKING The ideas of forward-thinking, game-changing individuals translated into a collection of thoughtfully designed bags for the everyday. Nixon bags focus on quality, function, and did we mention that we travel the world testing them out? Get ready to be taken to a new level.
After 30 days from purchase, please contact Nixon's Customer Service directly: 888-455-9200. Nixon offers a limited lifetime warranty of defects in materials and workmanship for bags purchased from an authorized Nixon dealer. The limited lifetime warranty applies only if bags are used under normal conditions for their design purpose and it doesn’t apply to normal wear and tear or damage as a result of improper care or misuse. Nixon is not responsible for loss or theft. If Nixon determines a covered defect, the product will be replaced with the same or similar product at Nixon’s option. In no event shall Nixon be liable for any consequential damages arising out of the use of the product. This warranty gives you specific legal rights and you may also have other rights which vary from state to state, country to country.
RETURN INFORMATION GovX and Nixon strive to provide the best customer service possible. Nixon merchandise can be returned for a full refund within 30 days of the delivery date, provided the product is in new, unused condition. If you need to return an item you ordered with GovX.com, log in to your GovX account, find your order information, and request a Return Authorization Number. A Customer Care Agent will contact you with return instructions. *(Do not contact manufacturer directly. All returns must be processed through GovX). ALL RETURNS MUST HAVE A RETURN AUTHORIZATION NUMBER that can only be provided by contacting Govx.com at 888-468-5511 or by emailing us at firstname.lastname@example.org. *Keep the following guidelines in mind: (i) all items must be returned in new, unused condition, and will undergo quality checks. All product packaging materials--including boxes, manuals, warranty cards, instructions, tags, and any other materials in the original shipment--must be returned with your returned item(s), (ii) our return policy is subject to each Manufacturer-Partner"s individual return policy, which may vary from the GovX policy, in which case, the Manufacturer-Partner"s policy prevails (See NIXON RETURN INFORMATION below), and, (iii) we do not cover postage expense on returned items unless there are special circumstances which will be explained when you call us to arrange for your return. NIXON RETURN INFORMATION All returns must have a return authorization number. We recommend selecting a trackable shipping method and keeping the tracking information for your records until the return/exchange is complete. Refunds/exchanges can take up to 3-4 weeks or sooner. Shipping charges are not refundable. We do not accept COD deliveries. Must have the original packaging for returns and exchanges. EXCHANGES We do not process exchanges. To exchange an item, please return the item pursuant to the Return Authorization number and instructions you obtain from us, and place a new order on GovX.com.