Philosophy - At Orange Mud it's very simple, make the most efficient, well crafted, American made gear. Our design team has spent years competing in adventure racing, mountain bike racing, trail running, marathons, Ironman's and some awfully fun outdoor adventures. Years of training for these events has often left us searching for the next best thing, but many times it's just not there. So we figure someone has to make it, why not us? We have a lot of ideas but realize that we may not all be the sharpest tools in the shed. If there is something that you always thought would be awesome, let us know. Maybe we'll turn the idea into reality.
Communication - Feedback is appreciated. We're always looking for feedback to improve our products. If you have an idea or feedback for our gear by all means drop us a line and we will be glad to talk with you about it. We have tried hard to ensure every base was covered, but one thing consistent about building a better product is that challenges never seem to stop and one fix today leads to tomorrows problem.
Keep it simple - Just as we are trying to keep the design simple, our storefront is the same. Low cost shipping, as eco friendly as possible, and American made wherever possible.
Warranty Info - We stand firmly behind all product sales. Should you have a problem at any time don't hesitate to reach out. Manufacturing defect? Let us know, we'll replace it for the lifetime of the product. Did you forget it on the bumper when leaving the trail head and now after miles down the road your pack looks like swiss cheese? That sucks. No worries, everyone does it, even famous people like Chevy Chase leave things attached to bumpers that don’t make out so well. Even for things like this, let’s call it the “crap happens” policy, let us know and we’ll replace it for a fair charge.
If the gear isn't performing to your expectation contact us and we'll replace it, refund, or repair it. Keep in mind some returns may require discretion.
Product Care - We love our packs, hopefully you do too. To keep them clean we suggest using a mild soap and a damp cloth to clean the inside and out of the pack. Using detergents or solvents will ruin your pack. Please air dry the packs, all compartments open, after cleaning. Using your dryer will harm the fancy coatings on the material.
Thanks from the Orange Mud team!*This product ships from Southern California*