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OUR STORY
Snugpak was founded in 1977 by a deep sea diver and his wife who saw an opportunity for American style insulated body warming suits that could be warn under Dry Suits in the UK and grew the company from a cottage industry into a nationally recognized brand. The company still remains independent although now under the control of the long time Directors, Michael Dobson and Susan Parrish who have led the company into the new millennium and have made Snugpak into an international brand leader.
Snugpak products have been used on every permanently inhabited continent and the company enjoys long standing contracts with many government defense agencies for both sleeping bags and clothing. This obviously is due not only to the performance of our products but also our quality workmanship and materials that go into every item Snugpak offers. 
RETURN INFORMATION
GovX and Snugpak strive to provide the best customer service possible. Snugpak merchandise can be returned for a full refund within 30 days of the delivery date, provided the product is in new, unused condition.
If you need to return an item you ordered with GovX.com, contact one of our Customer Support Team members at 888-468-5511 to obtain a Return Authorization Number and return the item within 30 days of delivery*(Do not contact manufacturer directly. All returns must be processed through GovX).
ALL RETURNS MUST HAVE A RETURN AUTHORIZATION NUMBER that can only be provided by contacting Govx.com at 888-468-5511 or by emailing us at sales@govx.com.
*Keep the following guidelines in mind: (i) all items must be returned in new, unused condition, and will undergo quality checks. All product packaging materials--including boxes, manuals, warranty cards, instructions, tags, and any other materials in the original shipment--must be returned with your returned item(s), (ii) our return policy is subject to each Manufacturer-Partner's individual return policy, which may vary from the GovX policy, in which case, the Manufacturer-Partner's policy prevails (See SNUGPAK RETURN INFORMATION below), and, (iii) we do not cover postage expense on returned items unless there are special circumstances which will be explained when you call us to arrange for your return.
SNUGPAK RETURN INFORMATION
- All returns must have a return authorization number.
- We recommend selecting a trackable shipping method and keeping the tracking information for your records until the return/exchange is complete.
- Refunds/exchanges can take up to 3-4 weeks or sooner. Shipping charges are not refundable. We do not accept COD deliveries.
- If possible, use the original shipping package for returns and exchanges.
EXCHANGES
We do not process exchanges. To exchange an item, please return the item pursuant to the Return Authorization number and instructions you obtain from us, and place a new order on GovX.com.
