Xcel was founded in 1982 with the vision of creating and connecting high-performance products with the most dedicated surfers and athletes in the world. 30 years later, that vision has become a reality through careful research, thoughtful design, and cutting-edge innovation. Our brand has revolutionized the wetsuit industry and pushed the cutting edge of material and design development. We deliver the highest-quality construction and fit in all conditions and at all levels of performance. Every product feature – and combination thereof – is carefully considered and chosen to provide functional benefits, not marketing gimmicks.
Today, Xcel’s core surf and dive wetsuit business has thrived and is now complemented by a full line of sun-protective apparel (UV Performance Gear), and a range of accessories for tropical and coldwater performance.
GovX and Xcel strive to provide the best customer service possible. Xcel merchandise can be returned for a full refund within 30 days of the delivery date, provided the product is in new, unused condition.
If you need to return an item you ordered with GovX.com, contact one of our Customer Support Team members at 888-468-5511 to obtain a Return Authorization Number and return the item within 30 days of delivery*(Do not contact manufacturer directly. All returns must be processed through GovX).
ALL RETURNS MUST HAVE A RETURN AUTHORIZATION NUMBER that can only be provided by contacting Govx.com at 888-468-5511 or by emailing us at firstname.lastname@example.org.
*Keep the following guidelines in mind: (i) all items must be returned in new, unused condition, and will undergo quality checks. All product packaging materials--including boxes, manuals, warranty cards, instructions, tags, and any other materials in the original shipment--must be returned with your returned item(s), (ii) our return policy is subject to each Manufacturer-Partner's individual return policy, which may vary from the GovX policy, in which case, the Manufacturer-Partner's policy prevails (See XCEL RETURN INFORMATION below), and, (iii) we do not cover postage expense on returned items unless there are special circumstances which will be explained when you call us to arrange for your return.
- All returns must have a return authorization number.
- We recommend selecting a trackable shipping method and keeping the tracking information for your records until the return/exchange is complete.
- Refunds/exchanges can take up to 3-4 weeks or sooner. Shipping charges are not refundable. We do not accept COD deliveries.
- If possible, use the original shipping package for returns and exchanges.
We do not process exchanges. To exchange an item, please return the item pursuant to the Return Authorization number and instructions you obtain from us, and place a new order on GovX.com.