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Toasty, Furry, Cozy, Goodness
EMU is a proud Australian born, Australian based and Australian owned brand that has passionately produced the world’s finest premium sheepskin and Merino wool products for over 15 years. Our headquarters are in Geelong, the heart of the world’s finest quality wool growing district. This is where we have been making our boots since the beginning. It was here in the 1970’s that local Australian surfers invented the ‘original ugly sheepskin boot’. Our products are designed on Victoria’s Surf Coast, where our designers are inspired by the unique natural environment that surrounds them.
Everyone Loves Emu!
Quality starts with the finest raw materials.
Being located in Australia’s premier wool growing area gives us access to the best raw materials available. EMU buyers are constantly on the road checking the quality of natural raw materials used in the construction of our products. The lust pastures of our region ensure superior sheepskin and wool quality. Such premium materials extend the longevity of EMU products and lessens our environmental footprint.
- “We tested the ‘water-resistance’ and they really are! They definitely don’t get your feet wet like the competitors out there.” - GovX
RETURN INFORMATION
GovX and EMU Australia strive to provide the best customer service possible. EMU merchandise can be returned for a full refund within 30 days of the delivery date, provided the product is in new, unused condition.
If you need to return an item you ordered with GovX.com, contact one of our Customer Support Team members at 888-468-5511 to obtain a Return Authorization Number and return the item within 30 days of delivery*(Do not contact manufacturer directly – All returns must be processed through GovX).
ALL RETURNS MUST HAVE A RETURN AUTHORIZATION NUMBER that can only be provided by contacting Govx.com at 888-468-5511 or by emailing us at sales@govx.com.
*Keep the following guidelines in mind: (i) all items must be returned in new, unused condition, and will undergo quality checks. All product packaging materials--including boxes, manuals, warranty cards, instructions, tags, and any other materials in the original shipment--must be returned with your returned item(s), (ii) our return policy is subject to each Manufacturer-Partner’s individual return policy, which may vary from the GovX policy, in which case, the Manufacturer-Partner’s policy prevails (See EMU AUSTRALIA RETURN INFORMATION below), and, (iii) we do not cover postage expense on returned items unless there are special circumstances which will be explained when you call us to arrange for your return.
EMU AUSTRALIA INFORMATION
- All returns must have a return authorization number.
- We recommend selecting a trackable shipping method and keeping the tracking information for your records until the return/exchange is complete.
- Refunds/exchanges can take up to 3-4 weeks or sooner. Shipping charges are not refundable. We do not accept COD deliveries.
- If possible, use the original shipping package for returns and exchanges.
EXCHANGES
We do not process exchanges. To exchange an item, please return the item pursuant to the Return Authorization number and instructions you obtain from us, and place a new order on GovX.com.
