At Princeton Tec, we have been pioneering new technologies and building lights for more than three decades. And yes, you could say it is been quite a ride. In our pursuit to be the worlds best, we have travelled the earth by ocean, by air, by bike and by foot. We have consulted great athletes, scaled mountains, traversed the poles, touched the ocean floors and rolled two wheels on every continent. We are constantly inspired by what our ever evolving environments have to offer and the human spirit that challenges us to tackle them. This spirit, our spirit, motivates us to push technology and design, so that we can ensure that you have, not only the best lighting solutions, but solutions where technology is applied and the performance makes sense for how you use them.
There is a belief in product development that simplicity and functionality is directly proportional to the amount of effort that’s put into developing the product. Or as Thomas Edison more succinctly put it, “Genius is one percent inspiration and ninety-nine percent perspiration.” And so it is here at Princeton Tec. The products you see come as a result of seemingly endless hours of research, design, testing, more research, further design, retesting, head scratching, redesigning, retesting...etcetera, etcetera, etcetera. And this process is not done by mystery technicians in a phantom offshore lab. Here, and only here, we chart the entire course of every product from the lightbulb going off, right through to the manufacturing stage. (Yes, we manufacture our products here too) We eat, sleep, dream and OK...obsess about our products’ performance, looks and durability. Yes, it’s a sweat - but it’s what we do and you have our name on it.
GovX and Princeton Tec strive to provide the best customer service possible. Princeton Tec merchandise can be returned for a full refund within 30 days of the delivery date, only if there is a product refect.
If you need to return an item you ordered with GovX.com, contact one of our Customer Support Team members at 888-468-5511 to obtain a Return Authorization Number and return the item within 30 days of delivery*(Do not contact manufacturer directly “ All returns must be processed through GovX).
ALL RETURNS MUST HAVE A RETURN AUTHORIZATION NUMBER that can only be provided by contacting Govx.com at 888-468-5511 or by emailing us at firstname.lastname@example.org.
*Keep the following guidelines in mind: (i) all items must be returned in new, unused condition, and will undergo quality checks. All product packaging materials--including boxes, manuals, warranty cards, instructions, tags, and any other materials in the original shipment--must be returned with your returned item(s), (ii) our return policy is subject to each Manufacturer-Partner's individual return policy, which may vary from the GovX policy, in which case, the Manufacturer-Partner's policy prevails (See Princeton Tec RETURN INFORMATION below), and, (iii) we do not cover postage expense on returned items unless there are special circumstances which will be explained when you call us to arrange for your return.
PRINCETON TEC RETURN INFORMATION
- Please remove batteries before shipping
- All returns must have a return authorization number on the OUTSIDE of the Package.
- Ship the package using a traceable source (i.e. UPS, Federal Express). Princeton Tec is not responsible for products lost or damaged in shipping.
- We recommend selecting a trackable shipping method and keeping the tracking information for your records until the return/exchange is complete.
- Refunds/exchanges can take up to 3-4 weeks or sooner. Shipping charges are not refundable. We do not accept COD deliveries.
- If possible, use the original shipping package for returns and exchanges.
We do not process exchanges. To return an item, please contact GovX direct at 1.888.468-5511 to obtain a Return Authorization number and instructions on returning your item(s). You may then process a new order on GovX.com.